FLEXIBILITY AND SCALABILITY: KEY ASSETS FOR BUSINESS SUCCESS
FLYX's cloud-based solutions allowed O'Tacos to easily customize and grow their business while minimizing downtime and maximizing efficiency.
The Company
O'Tacos is a fast-food chain specialized in a unique twist on the classic Mexican dish, tacos. Founded in France, O'Tacos has quickly gained popularity with its massive tacos filled with a variety of quality ingredients and generous portions.
The fast-food chain has become a go-to spot for those looking for a satisfying and indulgent culinary experience.
The Challenge
With multiple locations across the country, O’Tacos was struggling with a lack of flexibility and scalability in their existing order management system. The system in use was not easily adaptable to their changing needs and required a lot of manual input.
They needed a more modern solution that would allow for easy implementation and management across all locations.
“We needed to adopt an agile order management system, with POS integration” - Arthur Schipper, O’Tacos Responsible Project
“As the company keeps growing, we were looking for a scalable system, able to serve the needs of a big group as ours” - Anna Rebosura, O’Tacos Business Analyst
In 2021, O’Tacos decided to turn to FLYX Order Management System (Kiosk, Admin Console, Delivery Aggregator, Click’n’Collect) and FLYX Loyalty (Loyalty engine, Rewards, Coupons, Saving Cards, Boosters), which can provide the flexibility they needed and meet their specific requirements.
The Benefits
The FLYX cloud suite provided a number of benefits for the food chain, including:
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Increased Flexibility and Scalability
FLYX is easily customizable to meet the unique requirements of every business and grows with you.
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Ease of Implementation
FLYX, API based, is easy to integrate into the existing ecosystem minimizing downtime and maximizing efficiency.
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Centralized Platform
FLYX provides a centralized platform for all orders, making it easy to manage orders across all locations and sale channels, both physical and digital.
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Improved Data Security
FLYX cloud-based solution provided real-time data backup and security across all locations.
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Enhanced Customer Experience
FLYX allows users to provide an improved customer experience through faster and more efficient order management.
Adopting FLYX cloud solutions proved to be a wise decision for O’Tacos, as it provided the flexibility, ease of implementation, and scalability they were looking for. The solution allowed them to centralize their order management, improve data security, and enhance the overall customer experience.
Since the adoption of the FLYX solutions, our customers increased their results by*:
+ 30 % in Sales
+ 25 % in loyalty Sales
+ 43 % in basket size, thanks to up- and cross-selling
*The data presented are consolidated and do not refer to any specific restaurant or case study. The percentage of growth in sales and loyalty represent the average increase in these metrics for restaurants during the given period (2022).